Terms of Service

1. Agreement

These Terms of Service (“Terms”) are an agreement between you and NexRetain (“NexRetain”, “we”, “us”) and cover the NexRetain Shopify app (the “App”) and our website (the “Website”), together the “Service”. By installing the App or using the Service, you agree to these Terms. If you use the Service for a business, you confirm you can accept these Terms on its behalf, and “you” means that business.

2. The Service

NexRetain calculates your store’s profit from your Shopify data, the costs you configure and the ad platforms you connect, and generates reports and AI insights. It is a business tool for Shopify merchants. You need an active Shopify store to use the App.

We may add, change or remove features over time. If we remove a feature that is central to a paid plan, we will give reasonable notice.

3. Plans, trials and billing

• Plans and prices are shown on our Pricing page and in the App. Prices are in US dollars and exclude taxes unless stated.
• All charges are billed through Shopify and appear on your Shopify invoice. Shopify’s billing terms also apply.
• Paid plans start with a 14-day free trial. If you do not cancel before the trial ends, the plan’s charges begin.
• Each plan includes a number of orders per month. Orders above that are billed at your plan’s per-order rate, up to the plan’s monthly cap. The Service keeps working when you pass your limit.
• Yearly plans are billed once a year in advance.
• We may change prices with at least 30 days’ notice. A change applies from your next billing period after the notice.

Charges are non-refundable, including for partial months or unused orders, except where the law requires otherwise or we agree in writing.

4. Cancelling and uninstalling

You can downgrade your plan or uninstall the App at any time. Uninstalling ends your subscription and stops future charges. What happens to your data after uninstall is described in our Privacy Policy.

5. Your data

You own your store data and the data you enter into the App. You give us permission to access, process and store it only to provide, secure and improve the Service, as described in our Privacy Policy.

You are responsible for having the right to share your data with us, including any personal data of your customers, and for giving your customers any notices the law requires. You are also responsible for the email addresses you add to email reports.

6. Accuracy, AI insights and no professional advice

Profit figures depend on the data Shopify and your ad platforms provide and on the costs and settings you enter. We work to make calculations accurate, but we cannot guarantee that every figure is complete or correct.

NexRetain Intelligence uses AI to generate insights and recommendations, which may be incomplete or wrong. The Service does not give financial, tax, accounting, legal or investment advice. Check important figures, and talk to a qualified professional, before you make decisions based on them.

7. Acceptable use

You agree not to:

• use the Service in breach of any law, or of Shopify’s or an ad platform’s terms;
• access data you are not authorised to access, or try to break the Service’s security;
• reverse engineer, copy, resell or build a competing product from the Service;
• overload the Service or interfere with other merchants’ use of it; or
• use email reports to send unsolicited messages.

We may suspend access that breaks these rules or puts the Service or other users at risk.

8. Third-party services

The Service relies on Shopify, ad platforms (Meta, Google and TikTok) and other third-party services. Their terms apply to your use of them, and we are not responsible for their availability, changes or data. If a third party changes or withdraws its API, a related feature may stop working.

9. Our intellectual property

The Service, including its software, design and content, belongs to NexRetain and its licensors. We give you a limited, non-exclusive, non-transferable right to use the Service while these Terms apply. If you send us feedback, we may use it without any obligation to you.

10. Availability and early access

We aim to keep the Service available but do not guarantee it will be uninterrupted or error-free. Features we label as early access, beta or coming soon may change or be withdrawn. Joining early access does not create a paid subscription or an obligation to buy.

11. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

12. Limitation of liability

To the extent the law allows, NexRetain is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from your use of the Service.

Our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You agree to indemnify NexRetain against claims by third parties arising from your breach of these Terms, your misuse of the Service, or data you provide without the right to do so.

14. Termination

You can stop using the Service at any time by uninstalling the App. We may suspend or end your access if you seriously or repeatedly breach these Terms, if the law requires it, or if we stop offering the Service, in which case we will give reasonable notice where we can. Sections that by their nature should survive termination, such as payment, liability and indemnity, continue to apply.

15. Changes to these Terms

We may update these Terms. We will post the new version here and update the “Last updated” date. If a change is significant, we will notify merchants by email or in the App at least 30 days before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of the country in which NexRetain is registered, and the courts of that country have jurisdiction over any dispute, unless the law where you live gives you the right to bring a claim locally.

17. Contact

Questions about these Terms: support@nexretain.com.